Dedicated & Experienced Drivers
DriveGo provides dedicated and experienced drivers from nearby areas
to operate Manual/Automatic Hatchback, Sedan, SUV, and Luxury
Vehicles.
Driver salary is determined based on the driver's experience, skill set,
working days, daily working hours, vehicle type, and the customer's
specific requirements.
DriveGo shortlists suitable drivers based on the customer's requirements
and preferences. Selected drivers may be introduced to the customer for
an interview and/or trial before final confirmation.
Kindly review and acknowledge the following subscription benefits and
service terms before proceeding.
Monthly Subscription Policy
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Standard Vehicle Subscription:
₹5,000 + 18% GST, valid for
11 months.
Applicable to
Manual/Automatic Hatchback, Sedan, and SUV
vehicles.
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Luxury Vehicle Subscription:
₹10,000 + 18% GST, valid for
11 months.
Applicable to
Manual/Automatic Luxury Vehicles.
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Driver Sourcing & Verification:
The subscription includes driver sourcing, document verification,
background verification, and onboarding support.
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Complimentary Driver Replacements:
Up to 2 driver replacements are included during the
11-month subscription period, subject to driver availability and
customer requirements.
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Temporary & On-Demand Driver Support:
DriveGo may assist in arranging a temporary or on-demand driver when
the regular driver is unavailable due to leave or other unforeseen
circumstances, subject to availability.
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Customer Support:
DriveGo provides dedicated customer support throughout the subscription
period for driver-related assistance and coordination.
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Monthly Driver Salary:
The monthly driver salary is payable directly by the customer to the
driver or, where applicable, to DriveGo as per the mutually agreed
service arrangement.
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Driver Replacement:
If the assigned driver is unable to continue the service due to
personal reasons, accepts another opportunity, or the customer
requests a replacement, DriveGo will make reasonable efforts to
arrange a suitable replacement driver.
Replacement will generally be arranged within
48 hours, subject to driver availability and location.
In certain circumstances, replacement may take up to a
maximum of 7 days.
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Experienced & Trained Drivers:
DriveGo generally provides drivers with
5+ years of driving experience, subject to
availability and the customer's requirements. Drivers are interviewed,
screened, and onboarded based on suitability for the requested service.
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Subscription Fee Policy:
The subscription fee is
non-refundable once the driver has been confirmed
and the service has commenced.
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Additional Replacements:
Any replacement beyond the
2 complimentary replacements may be subject to
additional charges, as applicable and mutually agreed.
Driver Verification
DriveGo conducts applicable identity, driving licence, document, and
background verification procedures for shortlisted drivers.
Available verification records may be shared with the customer,
subject to applicable procedures, availability, and privacy requirements.
Vehicle Damage, Traffic Violations & Incident Reporting
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Any vehicle damage, traffic violation, accident, or other incident
involving the assigned driver must be reported to
support@drivego.in in writing as soon as reasonably
possible and, wherever practicable, at the time of the incident.
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Where responsibility is established and recovery from the driver's
payable amount is legally and contractually permissible, an amount of
up to ₹2,000 may be recovered from the driver's
payable amount.
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Customers are requested to report incidents promptly. Delayed
reporting may affect DriveGo's ability to investigate, coordinate,
or assist with related claims or challans.
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Any major vehicle damage, accident, unlawful activity, or serious
traffic violation should be reported immediately so that the matter
can be reviewed and appropriate action can be taken.
General Terms of Service
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Driver duty is limited to the agreed/booked daily working hours.
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Maximum service commitment is
26 working days per month,
unless otherwise agreed in writing.
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Overtime, where applicable, will be charged at
₹80 per hour.
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Food and accomodation, Fuel, tolls, parking, and applicable night charges are payable
separately by the customer.
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A weekly day off for the driver is mandatory.
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The customer is responsible for providing a safe, respectful, and
reasonable working environment for the driver.
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Replacement requests must be communicated to DriveGo through the
official support channel.
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Replacement timelines are subject to driver availability, location,
customer requirements, and the circumstances of the replacement
request.
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The subscription fee is non-refundable once the driver has been
confirmed and the service has commenced, except where otherwise
agreed in writing.
Why Choose DriveGo?
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Experienced and professionally screened drivers
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Drivers shortlisted according to customer requirements
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Standard and Luxury vehicle subscription options
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Up to 2 complimentary driver replacements
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Temporary and on-demand driver assistance, subject to availability
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Dedicated customer support
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Transparent subscription pricing
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GST invoice support, where applicable