Dedicated & Experienced Drivers
DriveGo provides dedicated and experienced drivers from nearby
areas to operate
Manual/Automatic Hatchback, Sedan, SUV, and Luxury Vehicles
.
Driver salary is determined based on the driver's experience,
skill set, working days, daily working hours, vehicle type,
and the customer's specific requirements.
DriveGo shortlists suitable drivers based on the customer's
requirements and preferences. Selected drivers may be introduced
to the customer for an interview and/or trial before final
confirmation.
Kindly review and acknowledge the following subscription benefits
and service terms before proceeding.
Monthly Subscription Policy
-
Standard Vehicle Subscription:
₹5,000 + 18% GST, valid for
11 months.
Applicable to
Manual/Automatic Hatchback, Sedan, and SUV
vehicles.
-
Luxury Vehicle Subscription:
₹10,000 + 18% GST, valid for
11 months.
Applicable to
Manual/Automatic Luxury Vehicles.
-
Driver Sourcing & Verification:
The subscription includes driver sourcing, document
verification, background verification, and onboarding support.
-
Complimentary Driver Replacements:
Up to 2 driver replacements are included
during the 11-month subscription period, subject to driver
availability and customer requirements.
-
Temporary & On-Demand Driver Support:
DriveGo may assist in arranging a temporary or on-demand
driver when the regular driver is unavailable due to leave
or other unforeseen circumstances, subject to availability.
-
Customer Support:
DriveGo provides dedicated customer support throughout the
subscription period for driver-related assistance and
coordination.
-
Monthly Driver Salary:
The monthly driver salary is payable directly by the customer
to the driver or, where applicable, to DriveGo as per the
mutually agreed service arrangement.
-
Driver Replacement:
If the assigned driver is unable to continue the service due
to personal reasons, accepts another opportunity, or the
customer requests a replacement, DriveGo will make reasonable
efforts to arrange a suitable replacement driver.
Replacement will generally be arranged within
48 hours, subject to driver availability
and location. In certain circumstances, replacement may
take up to a maximum of 7 days.
-
Experienced & Trained Drivers:
DriveGo generally provides drivers with
5+ years of driving experience, subject to
availability and the customer's requirements. Drivers are
interviewed, screened, and onboarded based on suitability
for the requested service.
-
Subscription Fee Policy:
The subscription fee is
non-refundable once the driver has been
confirmed and the service has commenced.
-
Additional Replacements:
Any replacement beyond the
2 complimentary replacements may be subject
to additional charges, as applicable and mutually agreed.
Driver Verification
DriveGo conducts applicable identity, driving licence, document,
and background verification procedures for shortlisted drivers.
Available verification records may be shared with the customer,
subject to applicable procedures, availability, and privacy
requirements.
Vehicle Damage, Traffic Violations & Incident Reporting
-
Any vehicle damage, traffic violation, accident, or other
incident involving the assigned driver must be reported to
support@drivego.in in writing as soon as
reasonably possible and, wherever practicable, at the time
of the incident.
-
Where responsibility is established and recovery from the
driver's payable amount is legally and contractually
permissible, an amount of up to
₹2,000 may be recovered from the driver's
payable amount.
-
Customers are requested to report incidents promptly.
Delayed reporting may affect DriveGo's ability to investigate,
coordinate, or assist with related claims or challans.
-
Any major vehicle damage, accident, unlawful activity, or
serious traffic violation should be reported immediately
so that the matter can be reviewed and appropriate action
can be taken.
General Terms of Service
-
Driver duty is limited to the agreed/booked daily working
hours.
-
Maximum service commitment is
26 working days per month,
unless otherwise agreed in writing.
-
Overtime, where applicable, will be charged at
₹80 per hour.
-
Food and accomodation, Fuel, tolls, parking, and applicable
night charges are payable separately by the customer.
-
A weekly day off for the driver is mandatory.
-
The customer is responsible for providing a safe, respectful,
and reasonable working environment for the driver.
-
Replacement requests must be communicated to DriveGo through
the official support channel.
-
Replacement timelines are subject to driver availability,
location, customer requirements, and the circumstances of
the replacement request.
-
The subscription fee is non-refundable once the driver has
been confirmed and the service has commenced, except where
otherwise agreed in writing.
Why Choose DriveGo?
-
Experienced and professionally screened drivers
-
Drivers shortlisted according to customer requirements
-
Standard and Luxury vehicle subscription options
-
Up to 2 complimentary driver replacements
-
Temporary and on-demand driver assistance,
subject to availability
-
Dedicated customer support
-
Transparent subscription pricing
-
GST invoice support, where applicable