Privacy Policy

Last Updated: May 24, 2026

1. Introduction

Welcome to DriveGo. This Privacy Policy explains how DriveGo collects, uses, stores, and protects your personal information when you use our website, mobile applications, and services including Driver Booking, Cab Booking, Bike Booking, Auto Booking, and Parcel Delivery Services.

By accessing or using our services through www.drivego.in, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential or Pickup Address
• Profile Photo (if uploaded)
• Government ID details (only where legally required)

2.2 Booking & Service Information

• Pickup and Drop Location
• Trip Date and Time
• Vehicle Preferences
• Booking History
• Driver Preferences
• Parcel Delivery Information

2.3 Payment Information

Payments may be processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, CVV, or banking passwords.

2.4 Device & Technical Information

• IP Address
• Browser Type
• Operating System
• Device Information
• Location Data (only with permission)
• Website Usage Analytics

3. How We Use Your Information

We use collected information for the following purposes:

• To create and manage your account.
• To process driver, cab, and parcel bookings.
• To assign drivers and manage trips.
• To provide booking confirmations and notifications.
• To improve website performance and user experience.
• To provide customer support and dispute resolution.
• To prevent fraud, abuse, and unauthorized access.
• To comply with legal and regulatory obligations.
• To send offers, discounts, and promotional updates (only if opted-in).

4. User Account & Registration

When you create an account with DriveGo, you are responsible for maintaining the confidentiality of your login credentials and account activity.

We reserve the right to suspend or terminate accounts involved in:

• Fraudulent activities
• Fake bookings
• Misuse of promotional offers
• Abusive or unlawful behavior
• Violation of company policies

5. Driver & Partner Information

Drivers and service partners may be required to provide additional documents such as:

• Driving License
• Vehicle RC
• Insurance Documents
• Address Proof
• Identity Verification Documents

These details are used strictly for verification, onboarding, compliance, and operational purposes.

6. Cookies Policy

Our website uses cookies and similar technologies to:

• Remember user preferences
• Improve loading performance
• Analyze visitor traffic
• Enhance security
• Provide personalized advertisements

Users can disable cookies through browser settings, though some features of the website may not function properly.

7. Google Ads & Analytics

We may use services such as:

• Google Ads
• Google Analytics
• Facebook Pixel
• Firebase Analytics

These services may collect anonymized data regarding user behavior, website traffic, and advertisement performance.

You can learn more here:
Google Advertising Policies

8. Data Sharing Policy

We do not sell or rent your personal information to third parties.

However, information may be shared with:

• Verified drivers and delivery partners
• Payment gateway providers
• Government or legal authorities when required by law
• Technology and hosting service providers

9. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, misuse, disclosure, or alteration.

Security measures include:

• SSL Encryption
• Secure Server Infrastructure
• Firewall Protection
• Access Restrictions
• Regular System Monitoring

While we strive to protect your data, no digital platform can guarantee 100% security over the internet.

10. Location Permissions

Our mobile application or website may request access to your device location to improve booking accuracy, driver tracking, navigation, and pickup services.

Users may disable location access through device settings, but certain services may not function properly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those websites.

12. Children's Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal data from children. If such information is discovered, we will delete it immediately.

13. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account
• Opt out of marketing communications
• Withdraw consent where applicable

14. Refund & Cancellation

Refunds and cancellations are subject to DriveGo’s Refund & Cancellation Policy. Certain booking charges may be non-refundable depending on service type and cancellation timing.

15. Policy Updates

We may update this Privacy Policy periodically to reflect changes in:

• Legal requirements
• Business operations
• Technology updates
• Service improvements

Updated policies will be posted on this page with a revised “Last Updated” date.

16. Contact Information

If you have questions, complaints, or privacy-related concerns, please contact us:

17. Data Retention Policy

We retain customer and booking information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Booking records may be stored for accounting and operational purposes.
• Support conversations may be retained for quality monitoring.
• Inactive accounts may be deleted after a reasonable period.

18. Communication Policy

By using DriveGo services, you agree to receive communications from us including:

• Booking confirmations
• OTP verification messages
• Trip reminders
• Driver assignment notifications
• Service updates
• Customer support communications
• Promotional messages (only if consent provided)

These communications may be sent through:

• SMS
• WhatsApp
• Email
• Phone Calls
• Push Notifications

19. GPS & Live Tracking

DriveGo may use GPS tracking and live location services to:

• Track driver movement
• Improve pickup accuracy
• Enhance customer safety
• Provide live trip updates
• Optimize route management

Location information is used only for operational and safety purposes.

20. Fraud Prevention & Security Monitoring

DriveGo reserves the right to monitor transactions, bookings, and user activity to detect and prevent:

• Fake bookings
• Payment fraud
• Unauthorized access attempts
• Suspicious account activities
• Abuse of promotional offers

Accounts involved in suspicious activities may be temporarily or permanently suspended.

21. Driver Call & Communication Recording

Customer calls, support calls, or in-app communications may be monitored or recorded for:

• Quality assurance
• Training purposes
• Dispute resolution
• Fraud prevention
• Customer safety

22. Parcel Delivery Terms

For parcel delivery services, users agree not to send:

• Illegal items
• Hazardous materials
• Explosives or flammable goods
• Restricted substances
• Counterfeit products
• Items prohibited under Indian law

DriveGo reserves the right to refuse delivery services for prohibited items.

23. User Responsibilities

Users are responsible for providing:

• Accurate booking details
• Correct pickup and drop locations
• Valid contact information
• Lawful use of services

Users must not:

• Misbehave with drivers or staff
• Create fake accounts
• Manipulate pricing systems
• Use automated bots or scripts
• Attempt unauthorized access to systems

24. Service Availability

DriveGo strives to provide uninterrupted services, but we do not guarantee continuous availability due to:

• Technical maintenance
• Server downtime
• Internet failures
• Weather conditions
• Traffic restrictions
• Government regulations

25. Limitation of Liability

DriveGo shall not be held responsible for:

• Traffic delays
• Third-party service interruptions
• Loss caused by incorrect user information
• Indirect or incidental damages
• Events beyond reasonable control

Users utilize the platform and services at their own discretion and risk.

26. Legal Compliance

DriveGo complies with applicable Indian laws, regulations, and industry practices related to online transportation and service platforms.

Users agree not to use the platform for unlawful activities or activities prohibited under applicable laws.

27. Intellectual Property Rights

All content available on DriveGo including:

• Logo
• Brand Name
• Website Design
• Graphics
• Software
• Content and Text

are the intellectual property of DriveGo and protected under applicable copyright and trademark laws.

28. Consent for Digital Agreements

By using our website, applications, or services, users provide consent to:

• Electronic communications
• Digital agreements
• Online invoices and receipts
• Electronic records and notifications

29. Account Deletion Request

Users may request account deletion by contacting our support team.

Upon verification:

• Personal data may be removed from active systems.
• Certain records may still be retained for legal or accounting purposes.

30. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under this policy shall be subject to the jurisdiction of competent courts in Karnataka, India.

DriveGo Support Team
🌐 Website: www.drivego.in
📧 Email: support@drivego.in
📞 Customer Support: Available through website and app support channels