Terms & Conditions

These Terms constitute an agreement between the user and LNS Technology Solutions, operating the DriveGo platform ("DriveGo", "Company", "we", "us" or "our").

DriveGo operates primarily as a technology-enabled mobility platform. The platform facilitates connections between customers and independent drivers, vehicle owners and/or transportation service providers.

The actual transportation or driver service is performed by the applicable driver or service provider. The relationship between the customer and the service provider may therefore involve obligations and responsibilities that exist independently of the DriveGo platform.

Nothing in these Terms is intended to exclude or restrict any liability or legal right that cannot lawfully be excluded or restricted under applicable law.

• The user must provide accurate and current information.
• The user must comply with applicable laws and regulations.
• Users must not misuse the DriveGo platform.
• Users must not create fraudulent bookings or accounts.
• Users must not use another person's account without authorization.
• Users must maintain the confidentiality of their account credentials.
• Users must cooperate reasonably with DriveGo regarding legitimate service, safety or dispute enquiries.

Drivers and service providers using the DriveGo platform are responsible for complying with all applicable legal, licensing, permit, vehicle and safety requirements.

Road traffic accidents can occur due to circumstances including traffic conditions, weather, road conditions, mechanical failure, driver conduct, third-party conduct or other circumstances outside the control of the platform.

Where an accident, injury or safety incident occurs during a service, the relevant driver/service provider and the affected parties must take reasonable steps required by applicable law and safety requirements.

In case of an accident or serious incident

DriveGo may cooperate with lawful requests from police, insurers, regulators, courts or other competent authorities concerning an accident or incident.

The driver/service provider and vehicle owner are responsible for the vehicle being used for the service and for complying with applicable legal and insurance requirements concerning that vehicle.

Where damage occurs to a vehicle, third-party property, customer property or other property during a service, responsibility and recovery of amounts, if any, shall be determined based on the circumstances, applicable law, contractual arrangements and relevant insurance policy.

• DriveGo does not automatically accept financial responsibility for damage to a vehicle.
• DriveGo does not guarantee payment of an insurance claim.
• DriveGo does not determine insurance claim admissibility, coverage, liability or settlement.
• Any claim concerning vehicle damage must be assessed under the applicable insurance policy and applicable law.
• Customers should take reasonable care of the vehicle and must not intentionally or negligently damage the vehicle.
• Drivers must not intentionally or negligently cause damage to customer property or the vehicle.

Every vehicle used for a service through the platform must have the insurance and other legally required documentation applicable to that vehicle and its permitted use.

The vehicle owner/driver is responsible for maintaining valid insurance throughout the period in which the vehicle is used for services through the platform.

Insurance coverage, exclusions, deductibles, limits, conditions, claim procedures and settlement are governed by the applicable insurance policy issued by the relevant insurer.

Where an insurance claim is required, the insured person or vehicle owner should promptly notify the relevant insurer and provide the information and documents requested by the insurer.

Nothing in these Terms prevents a person from exercising rights available under applicable insurance, motor vehicle, consumer protection or other applicable laws.

If a third party makes a claim arising from an accident, injury, property damage or other incident involving a vehicle or service provider, the relevant driver, vehicle owner and/or insurer may be responsible for responding to the claim according to applicable law and contractual or insurance arrangements.

DriveGo may provide booking information, communication records or other platform information where legally required or reasonably necessary for legitimate incident investigation, subject to applicable privacy and legal requirements.

• Fraudulent bookings or transactions are prohibited.
• Drivers must not intentionally provide unsafe service.
• Drivers must not misuse customer information.
• Drivers must not impersonate DriveGo employees.
• Drivers must not manipulate booking, payment or platform records.
• Repeated cancellations or misuse may result in platform restrictions.
• Drivers must comply with applicable traffic and transport laws.
• Direct arrangements outside the platform may be subject to applicable DriveGo policies and contractual terms.

Applicable fares, service charges, platform fees, commissions and other charges may vary depending on the service selected and the applicable pricing information displayed or communicated at the time of booking.

• Customers may be required to pay through available payment methods.
• Applicable cancellation or waiting charges may apply.
• Drivers may be subject to applicable platform fees or commissions.
• Wallet requirements, where applicable, may be communicated separately.
• Refunds, where applicable, are subject to the relevant booking and refund conditions.

Applicable taxes, government charges, tolls, parking charges, permits and other statutory charges shall be handled in accordance with the applicable service terms and law.

• Provide correct pickup, destination and contact details.
• Use the vehicle and service lawfully.
• Do not intentionally damage the vehicle or its equipment.
• Do not request the driver to violate traffic or transport laws.
• Follow reasonable safety instructions.
• Inform DriveGo promptly about significant service issues.

Customers are responsible for checking the vehicle before leaving and collecting their personal belongings.

DriveGo may assist with communication between the customer and driver regarding lost property, but does not guarantee recovery of any item.

Liability concerning lost, damaged or stolen personal property shall be determined according to applicable law and the circumstances of the incident.

DriveGo attempts to maintain reliable platform availability, but the service may occasionally be affected by internet connectivity, telecommunications failure, server problems, maintenance, software errors, third-party services, weather, traffic conditions, government restrictions or other circumstances beyond reasonable platform control.

DriveGo may collect and verify certain information and documents from drivers or service providers as part of its onboarding or platform processes.

Verification or onboarding by DriveGo does not constitute a representation or guarantee that a driver will never be involved in an accident, misconduct, traffic violation, service failure or other incident.

To the extent permitted by applicable law, DriveGo is not responsible for acts or omissions of independent drivers, vehicle owners or third-party service providers that are outside DriveGo's control.

This includes circumstances such as driver negligence, unauthorized use of a vehicle, traffic violations, vehicle mechanical issues, road conditions, third-party conduct, accidents, personal injury, property damage or loss, except to the extent responsibility is imposed on DriveGo under applicable law.

To the extent permitted by applicable law, a user or service provider may be responsible for claims, losses, damages, costs or expenses arising from their unlawful conduct, negligence, fraud, intentional misconduct, violation of these Terms or misuse of the platform.

This provision does not apply to the extent that such responsibility cannot lawfully be imposed.

DriveGo may collect and process personal information for purposes including account management, booking management, customer support, driver onboarding, communication, platform security, legal compliance and other legitimate purposes described in the applicable Privacy Policy.

Users should review the DriveGo Privacy Policy for additional information regarding collection, use, storage and disclosure of personal information.

The DriveGo platform may interact with third-party services, including payment providers, mapping providers, communication services, insurance providers and other technology providers.

Such third-party services may have their own terms, policies and privacy requirements. Their services are subject to their respective terms and applicable law.

DriveGo may restrict, suspend or terminate access to the platform where it reasonably believes that a user or service provider has violated these Terms, applicable law, platform safety requirements or other applicable policies.

DriveGo may update these Terms from time to time to reflect changes in services, technology, business operations or applicable legal requirements.

The updated version may be published on the DriveGo website or application. Continued use of the platform after an applicable update may constitute acceptance of the updated Terms to the extent permitted by law.

These Terms shall be interpreted and governed by applicable laws of India. Any dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter, subject to applicable law.

For questions concerning these Terms, platform services, bookings or support matters, users may contact DriveGo through the official support channels provided on the DriveGo website or application.